On August 17, 2021, Weichai ushered in a new milestone-the 400,000th National Sixth Engine was officially delivered off the assembly line, and the event "National Sixth Service Weichai Service" was launched in thousands of stores and 100,000 elites. , Officially sounded the National VI service assembly call.

Industry data shows that as of now, Weichai's total sales volume of National VI engines has been ranked first in the industry, and firmly occupying the “big brother” position in the market segments such as heavy-duty diesel tractors, dump trucks, and high-horsepower gas vehicles. The soldiers and horses have not moved, the food and grass go first. Behind this transcript is not only Weichai’s accumulated research and development results, but also the powerful practice of back-end services to empower front-end sales.

On the same day, Weichai announced the “best in the industry” National VI service policy-a long warranty period of 7 years, 700,000 kilometers for highway vehicle emission warranty parts; excellent service channel incentive policies, and a maximum unit price of 120 yuan per working hour . The person in charge of Weichai’s post-market business told reporters: “This standard can be said to be the highest level in the industry. Policy adjustments have stimulated a strong motivation for the majority of service channels to serve National VI customers. In order to further improve customer experience, Weichai will continue to follow up. Optimize and upgrade service policies."

Forging a high-level national six service technician team

Large-scale, multi-round maintenance service technician training is an important way to improve the national VI service capabilities. Weichai has built a "7+1" training base nationwide, setting up various courses such as job skills, service standards, appraisal and judgment, and introducing fault simulation devices, disassembly and assembly training platforms, and electronic control system teaching benches in batches. Science popularization, simulation, and interactivity are integrated, and it has both theoretical teaching and practical training functions. Since 2018, more than 6,000 Weichai service outlets across the country have completed multiple rounds of large-scale National VI service training, training nearly 100,000 service personnel, and all service stations are equipped with National VI vehicle maintenance capabilities. At the same time, 200 service elites with excellent maintenance skills, enthusiasm and sincere service were selected to penetrate all parts of the country to revitalize Weichai's service guarantee capabilities and further improve the after-sales service level of Weichai National VI products.

"Training is in place, service capabilities are up, coupled with outstanding product advantages, Weichai products in the National VI market will surely be invincible!" After the 2021 Weichai Business Conference, Xingtai Dingliheng Automobile Sales Co., Ltd. applied for the first time Preparing to build a Weichai service training base to carry out professional technical training for grassroots maintenance service personnel in North China.

Layout of strong national six service hard power

In addition to the huge team of National VI technicians, the intensive construction of the cleaning and support center is also a weapon for Weichai to seize the National VI market.

In the National VI emission stage, after-treatment technology is the top priority of after-sales service, and it is also one of the difficulties. The engine diesel particulate filter (DPF) is prone to produce ash during the active or passive regeneration process, and the accumulation will affect the normal operation of the engine aftertreatment system. "Workers must sharpen their tools if they want to do their jobs well." Weichai has established 200 reprocessing cleaning guarantee centers nationwide, and will reach 300 by the end of the year, covering all provinces across the country, fully satisfying the cleanup of National VI engine products. Demand.

Spare parts distribution capability is a key factor in determining service levels. Weichai has established a spare parts reserve and response system of "Global Distribution Center + National Central Warehouse", covering 82 parts central warehouses in 31 provinces, and 154 million yuan of National VI spare parts were released. The spare parts inventory of 2 billion yuan fully meets the maintenance needs of customers.

Bing is fast, and time is the value yardstick to measure efficiency. Relying on more than 6000 service stations across the country, within a service radius of 50 kilometers, Weichai can dispatch workers in 5 minutes, respond in 10 minutes, arrive in 2 hours, 4 hours maintenance, 6 hours minor repairs, and 24 hours closed loop rate, all in one go. A team of 100 experts in Weichai's call center provides a full range of technical support, after-sales and product consulting services for millions of customers across the country, 7 x 24 hours. At the same time, Weichai has also realized the three-way interconnection between the call center, some OEMs and customers, making Weichai's service more convenient and calmer.

Thanks to the industry's better National VI service policy, strong service guarantee capabilities, complete National VI service network, and sound spare parts reserve and response system, Weichai has already made great efforts to lead the industry reform on the road of service layout.Editor/Baohongying