Responsibility builds the brand, and it bears the heavy trust reliably. In today's construction machinery industry, service has become an important indicator for customers to evaluate companies. Shandong Lingong does not forget its original intention, adheres to customer-oriented, creates value for customers, maintains a high sense of social responsibility, and establishes a warm monument.

In March of Yangchun, in 2022, the first Shandong Lingong China Good Driver Entering Enterprise event was grandly held in a factory area of Shandong Aluminum, which provided strong support for the technical improvement of operators and made the construction safer and more standardized.

"Sincerity is the foundation of saints, and the source of hundreds of actions." In line with the sincerity of entering the enterprise, going deep into the site, and serving customers, Shandong Lingong formulated a service training plan as soon as it learned of the customer's needs, actively cooperated, responded quickly, and went to the customer's actual construction site for free electric product knowledge training, etc. The unique after-sales service highlights the "speed of temporary work" and wins high recognition from customers.

In order to promote the transformation and upgrading of service-oriented manufacturing in the industry, Shandong Lingong, in the spirit of wholehearted service, strives with the majority of drivers to realize their dreams, focuses on operator operation skills, wealth creation skills, and comprehensive quality improvement, so as to provide customers with more direct and comprehensive services. Solve practical problems, standardize the development of the industry, and inject positive energy into the society.

This training is carried out in the form of "theory + exercise". At the theoretical training site, the lecturer gave a detailed introduction to the original intention and history of Shandong Lingong's "China Good Driver" activity, and the development of the professional ability evaluation test station in the machinery industry. The contents of product operation, product maintenance, accessories support, etc. are communicated to customers one by one. The trainees actively interacted with the trainers, and had in-depth exchanges on the problems encountered in driving and maintenance, so that customers could have a better understanding of the use and maintenance of equipment, and lay a good foundation for the development of the project.

In the actual operation scenario demonstration, the trainer explained to the students the essentials of standard driving, safety precautions, etc., and gave a personal demonstration. High attention was paid to the operation of the trainees, and the bad driving habits of the trainees were pointed out and corrected in time, so that the trainees could operate more formally and safely. The meticulous, serious and responsible attitude of the training teachers has won unanimous praise from the trainees, and the services of Shandong Lingong also made them full of praise.

After the successful completion of the training, the person in charge of the customer expressed his sincere gratitude to the Shandong Lingong "China Good Driver" activity held in our company. He said that through this activity, employees have mastered the correct driving skills, standardized the equipment operation and maintenance process, and SDLG has truly achieved the "customer-centric" service commitment. With this kind of caring service to escort reliable equipment, Shandong Lingong's sales will continue to rise and create greater glories. With the trend of chasing the wind and electricity, it will double the corporate vision of building a well-known brand that is well-known at home and abroad and won the trust of customers. Way forward.

Daoyuan knows Ji, for Lingong, delivery is not the end, but the "starting gun" for the beginning of service. Long and long, Lingong will definitely walk hand in hand with customers, always uphold the concept of empathy, symbiosis, sharing and win-win, relying on strong service execution and social responsibility to pass on this warmth. Editor / Zhao E