Service is very simple, it can be as simple as just one sentence; service is very difficult, it is difficult to stick to the original intention day after day and year after year. Xiongguan Mandao is like iron, and customer satisfaction is the pursuit of Shantui people throughout their lives.

Shantui service is ready to start

Take advantage of Yan and Zhao's heroism, and show the hope of dreams. Recently, the 2022 Shantui "Customer Care Tour" campaign with the theme of "Green Intelligence, Make Construction Easier" entered the Xiong'an New District in Hebei. As another new area of national significance after Shenzhen Special Economic Zone and Shanghai Pudong New Area, the construction army of 100,000 people in Xiongan New Area is working hard to contribute to this “city of the future” day and night with the “heart of craftsmen”. strength. Here, all kinds of Shantui equipment can be seen everywhere.

Boss Sun is a loyal user of Shantui and has a huge construction machinery team. Ninety percent of the equipment is of Shantui brand, which profoundly reflects Boss Sun's recognition of the stability of Shantui equipment, timely after-sales service and the quality of spare parts. satisfy. Seeing our arrival, the manager who manages the equipment warmly greeted us. After a brief chat, the service staff focused on solving practical problems for customers. The service staff first helped customers check the whole machine, clean the water tank, air conditioner radiator and air filter. Inquire and record the problems encountered by customers in their daily work in detail, and solve the problems on the spot, without delaying the construction period and causing any trouble to the customers.

Shantui service starts from the heart

A Shandong Casting Co., Ltd. is a large-scale enterprise integrating iron and steel smelting and casting. With the improvement of national environmental protection requirements, Denso equipment has become their first choice. After learning about many products, Shantui's electric loader has become their first choice! In the process of using the product, not only can I feel the health brought by low carbon, but also Shantui's electric equipment products save a lot of money for customers in terms of energy saving and fuel saving.

The staff of the care team took advantage of the customer's break at noon to overhaul the equipment lines for the customer against the scorching sun. There is no shading facility, and the ground temperature at noon has exceeded forty or fifty degrees. From the wiring to various parts, from the outside to the inside of the vehicle, Shantui service personnel inspected the equipment little by little. In addition to completing the entire maintenance process, the attentive service staff also briefly taught customers daily maintenance and simple maintenance tips.

Shantui service always and everywhere

Guan Ai went all the way to the north, and came to a building material company of Shantui Denso Equipment once again because of the recognition of Shantui's product quality and service quality. The company's operator, Master Liu, is already quite familiar with Shantui's service staff! Almost every two or three days, our service staff will take the initiative to call Master Liu to ask about the equipment. Sometimes when we go to other places to maintain the equipment for the vehicle, if the distance is not far away, we will also go to Master Liu's site to see it in person. Look at the equipment. Shantui's service staff took out the tools and carried out a comprehensive "physical examination" of the equipment, and gave them to customers. During the visit, customers were full of praise for Shantui products and were very satisfied with Shantui services. They all expressed their hope to establish a more long-term cooperative relationship with Shantui in the future.

Shantui, not only products make construction easier, but Shantui's services are always and everywhere! From asking me to serve to when I want to serve, countless Shantui people who go to various places are serious, responsible and proactive. They pursue meticulous service, not only to ensure the normal operation of the equipment and solve the worries of customers, but also to create excellent projects for the National development adds bricks and tiles! Shantui, serves with intelligence, serves with heart, and serves customers with love!Editor/XingWentao